Shipping and Returns
All orders placed Monday-Friday during normal business hours, 9am-5pm PST, (excluding holidays) will be processed immediately and shipped within 1 business day. Orders placed on Saturday and Sunday will be processed the following Monday (excluding holidays).
|USPS First Class||Orders $50+; Free||3-5 business days|
|USPS First Class||Orders Under $50; $4.95||3-5 business days|
|USPS Priority||$9.95||1-3 business days|
|UPS Ground||$15||2-5 business days|
|UPS 2nd Day Air*||$25||2 business days|
We do offer international shipping. The shipping cost for international delivery is automatically generated at checkout when you select your country. Please note that the delivery estimates vary greatly, but typically arrive within 7-14 days. Natalie Wood Designs has no control over the transit times for international shipments. Please note that all customs duties and taxes that may be charged when the package arrives to its destination country are the purchaser/customer's responsibility.
You will receive a shipping confirmation email that includes tracking information. At any time if you would like an update on your order status, you can contact us or visit the USPS tracking site or the UPS tracking site and enter the tracking number we provided you.
We hope you absolutely love your Natalie Wood Designs piece, but in the event which you are unhappy with your purchase we offer returns and exchanges. Please see information and requirements below for submitting a return request.
Any item(s) purchased through the Natalie Wood Designs online store that are eligible for return can be returned for a refund, store credit, or exchange if sent back within 10 days of the receipt of product. Items are eligible for an exchange up to 30 days after the receipt of product.
- An item is eligible to be returned only if it is unworn, in its original condition, and without defects or damage. We thoroughly inspect all items for defect and damage prior to shipment. Item(s) that are damaged due to the buyers' negligence and/or use will not be accepted. If you receive item(s) that are damaged, please contact our customer care team immediately.
- All of our jewelry is tagged with a tamper proof tag so that you may try on your pieces at home, but if this tag is removed it will not be eligible for return.
- All packaging materials must be included with the return - earring/jewelry card(s), jewelry pouch(es), wooden box(s), and jewelry care card.
- Your return must be postmarked within 7 days of the receipt of product.
Please note that sale items and items used with a discount code are final sale and not eligible for return.
- Items received as a free gift, associated with a gift with purchase promotion, are not eligible for return.
- Only items purchased through the Natalie Wood Designs online store are eligible for return. If you purchased the item(s) through an independent retailer, please contact them to learn their return policy.
- - Your order number
- - Full name
- - Email associated with the order
- - Reason for return
Natalie Wood Designs eGift Cards can be redeemed online at Nataliewooddesigns.com. Gift cards are not eligible for return or eligible to be redeemed for a cash value, reloaded, or resold. A gift card cannot be used to purchase other gift cards. Promotional offers cannot be used to purchase gift cards.
Have a question?